Terms and Conditions
Please read these terms carefully before using our services
Welcome to Retro Shoes! By accessing our website and making purchases, you agree to be bound by these Terms and Conditions. Please read them carefully.
Last Updated: October 29, 2025
1General Terms
By accessing and using the RetroShoes website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
RetroShoes reserves the right to modify these terms at any time without prior notice. Continued use of our website after changes constitutes acceptance of the modified terms.
You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you are of legal age to enter into a binding contract.
2Products and Pricing
Product Information
We make every effort to display our products and their colors as accurately as possible. However, we cannot guarantee that your device's display accurately reflects the actual product colors.
Pricing
- •All prices are listed in Kenyan Shillings (KES) and include applicable taxes
- •Prices are subject to change without notice
- •We reserve the right to correct pricing errors on our website
- •If a pricing error occurs, we will contact you before processing your order
Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time. In the event that a product is unavailable after you have placed an order, we will contact you to arrange a suitable alternative or refund.
3Orders and Payment
Order Process
When you place an order with RetroShoes:
- •You will receive an order confirmation via WhatsApp or email
- •Your order is not confirmed until we send you a confirmation message
- •We reserve the right to refuse or cancel any order for any reason
- •You are responsible for providing accurate delivery information
Payment Methods
RetroShoes currently accepts the following payment methods:
Cash on Delivery
Payment is made in cash upon delivery of your order. Please ensure you have the exact amount or change ready when our delivery personnel arrives.
Order Cancellation
You may cancel your order by contacting us via WhatsApp at +254729308456 before the order has been dispatched. Once dispatched, standard return policies apply.
4Delivery
Delivery Areas
We currently deliver within Nairobi and surrounding areas in Kenya. Delivery fees may vary based on your location and will be communicated before order confirmation.
Delivery Times
We aim to deliver your order within the timeframe communicated at checkout. However, delivery times are estimates and not guaranteed. Factors beyond our control may cause delays.
Delivery Issues
- •You must provide accurate delivery address and contact information
- •If you are not available to receive delivery, additional delivery fees may apply
- •We are not liable for delays caused by incorrect address information
- •Please inspect your order upon delivery and report any issues immediately
5Returns and Refunds
RetroShoes offers a 14-day return policy for eligible items. For complete details on our return and exchange process, please refer to our dedicated Return Policy page.
Key Points:
- •Items must be unworn and in original packaging
- •Sale items are final sale and cannot be returned
- •Customer is responsible for return shipping costs (unless defective)
- •Refunds are processed within 5-7 business days after inspection
6Product Authenticity
RetroShoes is committed to providing high-quality footwear from trusted brands including Nike, Adidas, Dior, Louis Vuitton, and other reputable manufacturers.
We source our products from reliable suppliers and distributors. While we make every effort to ensure product quality, we encourage customers to inspect items upon delivery.
If you have concerns about product authenticity, please contact us immediately at +254729308456.
7Intellectual Property
All content on the RetroShoes website, including text, graphics, logos, images, and software, is the property of RetroShoes or its content suppliers and is protected by Kenyan and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without express written permission from RetroShoes.
8User Conduct
When using our website and services, you agree not to:
- ✗Violate any applicable laws or regulations
- ✗Infringe on the rights of others
- ✗Transmit any harmful or malicious code
- ✗Attempt to gain unauthorized access to our systems
- ✗Use our website for fraudulent purposes
- ✗Interfere with the proper functioning of the website
9Privacy and Data Protection
RetroShoes is committed to protecting your privacy and personal information. We collect and process your data in accordance with the Kenya Data Protection Act, 2019.
Information We Collect:
- •Name, phone number, and delivery address
- •Order history and preferences
- •Communication records via WhatsApp and email
We use this information solely to process your orders, improve our services, and communicate with you about your purchases. We do not sell or share your personal information with third parties except as necessary to fulfill your orders.
10Limitation of Liability
To the maximum extent permitted by law, RetroShoes shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the product giving rise to the claim.
We are not responsible for:
- •Delays or failures due to circumstances beyond our reasonable control
- •Damage caused by improper use of products
- •Issues arising from incorrect information provided by you
11Dispute Resolution
If you have any concerns or disputes regarding your purchase, please contact us first at +254729308456 via WhatsApp. We are committed to resolving any issues amicably.
If we cannot resolve the dispute through direct communication, any legal disputes arising from these Terms and Conditions shall be governed by the laws of Kenya and subject to the exclusive jurisdiction of the Kenyan courts.
12Changes to These Terms
RetroShoes reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.
Questions About These Terms?
If you have any questions or concerns about these Terms and Conditions, please don't hesitate to contact us!
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM EAT
By using RetroShoes services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Retro Shoes - Walk with Confidence, Elegance, and Style